Where Is My Order?
If you have successfully completed your order you should receive an Order Confirmation Email with your order reference number. If you have recently placed an order with us, please allow up to 5 working days before contacting us please bare in mind during any periods of lockdown, after bank holidays and bad weather conditions the Royal Mail service does get affected and it can take up to 9 days in extreme cases for your order to be delivered. Your patience is appreciated as every effort is being taken to ensure your order is delivered.
If an item is missing from your order.
If you believe that there is a product missing from your order, please inform us via email firstname.lastname@example.org or phone our Customer Service Team on 01924 460814 within 48 hours. Please note that unfortunately, we cannot accept any claims raised on missing items made after 48 hours.