I have received a wrong item, what should I do next?
If you receive an item (or items) not included in your original order, please do not open these items and then inform our Customer Services
team via email or phone within 48 hours of receipt.
Claims made after this time period will not be accepted. We would require you to take photos of any unexpected items and record any
visible batch numbers for any unexpected/incorrect items received.
I missed the post man and they left a card to collect from the local depot what do I do.
If you miss the Royal Mail delivery and they leave a card informing you to collect the parcel from your local depot, the onus is on you to
collect the parcel. Any uncollected items will be returned to us at a cost and the order will not be refunded or resent without paying for the
order again. Please note we do not add the charges we incur from Royal Mail to be sent back. The order is treated as a new order entirely. We
advise you to collect your parcel from Royal Mail as soon as possible to avoid the possibility of it being returned back to us.
All orders that qualify for free shipping are sent Royal Mail 48 as standard
Countries we DO NOT Ship to –